Your customers are leaving reviews. But a late reply - or a generic one - does almost as much damage as no reply at all. We craft thoughtful, personalised responses to every review, posted within a couple of hours, reviewed by a real person.
Dr. Patel was incredibly patient with my daughter - first time she didn't cry at the dentist! The whole team made us feel welcome.
Best cleaning I've ever had. Very thorough and professional.
Thanks for your feedback!
Replied 5 days later
Waited 40 minutes past my appointment. No apology from the front desk.
Every week, customers take time to write about your business. What happens next determines whether those reviews bring you more customers - or quietly drive them to your competitors.
of people who read reviews also read the owner's response. Your reply isn't just for the reviewer - it's for every potential customer deciding whether to call you.
more revenue. That's what businesses earn just by responding to a quarter of their reviews. Imagine what happens when you respond to all of them.
potential customers walk away when they see a negative review with no response. Silence tells them you don't care.
of consumers changed their opinion of a business after reading the owner's response. A good reply can turn a bad review into a trust signal.
Based on published research from Harvard Business School, Womply, BrightLocal, and Search Engine Land
Most businesses either ignore reviews or reply with the same generic line days later. Neither builds trust or improves your ranking.
"Amazing service! Dr. Chen was so gentle and thorough."
Thanks for your review!
"Called for an emergency pipe burst at 11pm. Here in 30 minutes."
No response
"The chicken parm is incredible. We drive 40 minutes to eat here."
Thanks for your feedback, we appreciate it!
"Amazing service! Dr. Chen was so gentle and thorough."
Thank you so much, Sarah! Dr. Chen will be thrilled to hear this. We always strive to make every visit as comfortable as possible - looking forward to seeing you at your next appointment!
"Called for an emergency pipe burst at 11pm. Here in 30 minutes."
We really appreciate this, Mike. Emergency calls are what we're here for - glad we could get to you quickly and get everything sorted. Don't hesitate to call anytime!
"The chicken parm is incredible. We drive 40 minutes to eat here."
Lisa, that means the world to us! Knowing you make that drive keeps our kitchen team motivated to make every dish count. We'll have your usual table ready - see you soon!
We'll walk you through everything on a quick phone call. No software to learn, no dashboards to check, no passwords to remember.
A 10-minute phone call with our team. We'll connect your Google Business Profile and learn about your business - no video call, no screen sharing needed.
Every positive review gets a thoughtful, personalised response - reviewed by a real person before posting. We'll catch up on your old unanswered reviews too.
Negative reviews are flagged to you instantly by text with a suggested response. Approve it, edit it, or write your own - nothing goes live without your say.
One unanswered negative review can drive away 30 potential customers. We make sure you never miss one.
Sarah M. left a 2-star review: "Waited 45 minutes past my appointment time. No apology from the front desk."
"Sarah, we're really sorry about the wait. That's not the experience we want for our patients. I'd like to hear more - please call us directly at..."
If responding to reviews brings you even one extra customer per month, the service pays for itself many times over.
14-day money-back guarantee. No contracts, cancel anytime.
We've built proprietary technology trained on thousands of real business reviews that drafts responses with a very high degree of accuracy. Every draft is then reviewed by our team before it goes on your Google profile. Nothing is ever posted without a real person signing off on it.
During your setup call, we learn about your business, your style, and how you like to come across. We build a profile that shapes every response: the tone, the details you'd mention, even the way you'd sign off. After the first week, most clients tell us the responses sound more like them than what they'd have time to write themselves.
For negative reviews, you always see and approve the response before it's posted. For positive reviews, our team reviews everything, but if you ever see a response you'd like adjusted, just let us know - we'll update it immediately and refine your profile so it doesn't happen again.
Absolutely not. We connect through Google's official Business Profile system - the same way any marketing agency would. You simply add us as a manager on your profile during the setup call. You keep full ownership, and you can remove our access at any time with one click.
Negative reviews can make or break a business, so we never auto-respond to them. The moment one appears, you get an instant text message with the review and a suggested response. You can approve it, edit it, or write your own - and if you don't respond within 48 hours, it simply stays unanswered. We never post anything to a negative review without your explicit approval.
Cancel anytime - no contracts, no penalties, no questions asked. You also have a 14-day money-back guarantee from the day you start. If you cancel, we remove ourselves as a manager on your Google profile. All your reviews and our responses remain on your profile - nothing is deleted.
Yes - we include backlog catch-up at no extra cost. We work through your unanswered reviews at a natural pace (a few per day) starting with the most recent, going back up to 12 months. You'll get weekly progress updates as we work through them.
Book a 10-minute setup call. We'll have you up and running before lunch.
No credit card required. 14-day money-back guarantee.